Refund Policy

Last updated: 10 July 2026

Vinail is a prepaid service with fixed terms and no auto-renewal. If you no longer wish to use the service, you can request a refund for the remaining unused days of the paid term, minus operations costs already incurred and non-recoverable taxes/fees. This policy applies to every payment made on vinail.net (software plans and the AI Receptionist), paid by PayPal or by bank transfer (VietQR).

1. General principle

Every Vinail plan is prepaid for a fixed term (e.g. 3/6/12 months for the software, per month for the AI Receptionist) and never auto-renews — we never charge you again on our own.

You can stop using the service at any time. When you request a refund because you no longer use the service, the value of the remaining unused days is refunded pro-rata by day.

2. How the refund is calculated

Refund amount = (amount paid ÷ total days of the term) × remaining unused days, counted from the day we receive your valid refund request.

From that amount we deduct: (a) operations costs already incurred for your account — for example transaction fees charged by the payment provider and setup costs already spent (such as phone-number and assistant provisioning for the AI Receptionist); and (b) taxes and fees that cannot be recovered.

If the result is zero or negative after these deductions, no refund is payable. We always send you the detailed calculation for approval before paying out.

3. What is not refundable

Days of the term already used; AI call minutes already consumed; one-time setup costs already incurred.

Discount or voucher value is not converted into a cash refund.

4. How to request a refund

Please include: your salon name or salon code, the order/payment reference (e.g. VINAIL########), the payment date and the payment method used.

We confirm your request within 3 business days and send you the refund calculation for approval before paying out.

5. How refunds are paid

PayPal payments are refunded via PayPal to the original payment method, usually within 5–10 business days depending on your bank. Bank-transfer (VietQR) payments are refunded to the bank account you provide.

6. When access ends

Access to the paid features ends once the refund is approved. Your salon data remains exportable in line with the Privacy Policy.

7. Statutory rights

Your mandatory statutory rights (including EU consumer rights, where applicable) are not affected by this policy.

8. Contact

Any question about refunds: WhatsApp +84 79 798 2111 (wa.me/84797982111) · Email [email protected].